Frequently Asked Questions


 

These are some of the questions that we get asked on a regular basis:
(If your question is not addressed below, please feel free to e-mail us or fill out the Contact Us form) 
Q. Will you play song requests from our guests?

A. Yes, but please understand that some songs will not be played if the presenter feels its incorrect for the type of environment and the type of event - for example we wouldn't play "Rage Against The Machine" song at your Grandfathers 80'th birthday. The DJ is the one who will know what songs will work & what time it would be most appropriate to play them. The DJ is governed by his dance floor. If the DJ feels other people won't like or wouldn't perhaps dance to the song you have chosen it will either be played at a more appropriate time or not at all. We have to use our judgement to be able play to a crowd as whole & not just individual guests.


Q. Are You Safe?

A. All our equipment has PAT (portable appliance tested) certificates and is regularly serviced.


Q. What Equipment Will You Use?

A. This depends on the function. We always use equipment appropriate to the size of your function. There's no point in bringing a sound system to fill a stadium for an intimate dinner/dance and on the other hand it would be totally inappropriate to show up for a marquee event with a small sound system.


Q. When do we pay?

A. Payment is required by the end of the show in the form of cash or good check made out to the owner and must to be handed to the DJ.  Advance payments can be accepted by cash/check.  Payment must be received on or before the day of the event. We do not work on a "buy now pay later" basis under any circumstances. Receipts & invoices can be supplied on request.


Q. I'd like you to go on a bit longer than we booked you for... What do we have to do?


A. As long as the venue operators don't mind and will allow it, then this is not a problem. Please take into account bars & venues have liquor & entertainment licenses with strict guidelines to work to. If there is no problem then just let the presenter or one of the event team know before the end (or near the end) of the event. Overtime will be charged at a fixed agreed rate per hour or part thereof.  This does not include additional cost of room hire for the venue operators. Please understand if the venue is found to be in breach of licensing laws then we are not held responsible for their actions.


Q. How long does it take your crew to set-up and when do you need access to the building?


A. The crew takes about 60 minutes to set up, this depends on the type of the event, the access to the building and of course other factors such as if there is more than one act on at the event. So we ask for access at least 1 hour before the start of the event or before your guest arrive. Extra time is sometimes needed for equipment & safety checks. Please understand if you have a band or another artist as well as ourselves they will usually pack up & leave before us.


Q. How Do You Dress?

 

A. Appropriately for the occasion.


Q. Do You Have Back Up Equipment?

 

A. We have access to spare equipment should anything go wrong, although this is very rarely needed.


Q. How much do we normally charge?

 

A. This depends on several factors. The date & time, the venue location, the amount of equipment we need to use, how many guests are coming and transport costs.


Q. How many "watts" is your sound system?

 

A. Sadly this is something the hi-fi world needs to get to grips with.  People always seem to think bigger or more watts = louder, this is not the case.  Watts just means the sound will carry more clarity over a greater distance which isn't particularly needed in an enclosed space.  We make sure our system is of a high quality to start with. For a pub or hotel room the number of "watts" is usually unimportant once you run over 200 watts as the clarity will be there all the time if the equipment is set up right, if you are holding the event outdoors only then does it make any difference.  We usually use around 3000 watts for up to 150 people and will utilize 2 amplifiers & extra speakers over this figure.


Q. I've never arranged a party before... What would you suggest is best & what advice could you give me?


A. If you haven't got far with your planning yet here are some basics pointers.

If it is a small party, a village hall or community center may be better option than a pub.  You also have to remember children are not allowed in many pubs so check when you book if they are allowed and if there are any restrictions.  This is especially important if you are planning to invite families. Most pubs with separate function rooms will allow children. Some pubs do offer free room hire but check on this as sometimes the catch is that they must supply the buffet. If you are local to us we can offer you a few suggestions.

For an evening event you need to plan it so that all the food and possibly speeches are out of the way by 10.30pm at the very latest. This will give you a balance of a quiet time to chat with old friends before and during the meal/buffet with plenty of time left to dance. Also make sure if you can that your venue has access for entertainment prior to the invited guests arriving. There is nothing more unprofessional than having the staff carry in equipment while your guests are arriving.


Q. Do you do this full time?

 

A. Yes, our livelihood is dependent on giving you more than your money’s worth.  Our business has soared over the years as a direct result of referrals from satisfied customers. We try hard to protect our reputation by striving to be the best DJ company around.


Q. Can I afford you?

 

A. Yes, we have structured several packages in ways to bring our services within reach of most of our clients.   We are competitively priced depending on your needs. You get a lot of entertainment for your money with Starlight Entertainment.


Q. Will you still be in business on our wedding day?

 

A. Yes, we have several years of a successful record.  But this is a good question.  Many DJ companies come and go.  We frequently get calls from clients whose functions are weeks and in some cases months away and their DJ has let them down. These appointments are put into the event planner to ensure prior coordination is accomplished. 

 

 We’ll be there, you can count on it!